FAQs

Q: How long does shipping take?

A: For domestic orders, it will normally take 1 to 2 business days. For UK orders 3 to 5 days. EU 3-5 days. International, please allow up to 7 to 12 days.

Q: Do you ship Internationally?               

A: Yes, We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely, We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: Can you help me with custom fees?

A: We are not responsible for customs fees of hold by customs. You will be required to pay any additional fees,This does not apply if you are ordering from Ireland or the EU, only international orders.

Q: Does Zak French provide a quality guarantee for all the products being sold?

A: Absolutely, If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?

A: Absolutely, We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ. Please contact us and we will get back to you as soon as possible.

Q: Where can we find the information for Organic Cotton and Recycled Polyester?

A: You can find all the information about this in the quick links section where you can download all the information.